Refund policy

PlayWithEase Refund & Return Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at:

Email: playwithease@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at the above email.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards.

If you have questions or concerns about a specific item, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at playwithease@gmail.com.

Cancellation

Our cancellation policy allows you to cancel your order within 24 hours of placing it. A $4.99 service charge remains non-refundable unless otherwise specified.

If your order has already been processed and shipped, please await its arrival and follow the return policy above.

To initiate a cancellation, please email us at playwithease@gmail.com. Certain exceptions may apply depending on promotions or offers. You will receive a confirmation upon successful cancellation.

PlayWithEase Contact Information:
Email: playwithease@gmail.com
Address: 1115 Mac Arthur Dr #4206, Carrollton, Texas 75007, United States